"The personalised attention is excellent, always striving to offer their best options to our entire satisfaction"
Interview with German Casa Chine and Javier Visa Romero,
Manager and Logistics Manager of Agrostock, S.A.
What was the main reason why you chose JCV Shipping over other companies in the sector?
We chose JCV Shipping because of sense of closeness they conveyed when we first met, as well as the professionalism they showed in advising us when our company decided to expand into new international markets.
How would you describe your experience working with JCV Shipping in terms of professionalism and efficiency?
Our experience has been excellent in terms of professionalism and efficiency, with quick responses to all our questions and concerns.
What aspects would you highlight regarding the communication and support received from the JCV Shipping team during your collaboration?
Communication with JCV staff is smooth and solution-oriented, always providing a quick response to our enquiries.
To what extent did JCV Shipping meet your expectations?
They have notably met our expectations, alongside their consistent commitment to improving their services daily to ensure customer satisfaction.
What added value or additional services offered by JCV Shipping do you think made the difference in your experience?
JCV Shipping has a virtual platform where you can check the status of your shipments at any time, as well as obtain up-to-date information on the current situation of maritime transport.
How would you rate the personalised service received from JCV Shipping compared to other companies in the sector?
The personalised attention is excellent, always striving to offer the best options to our entire satisfaction, something that we had not experienced with other companies in the sector.
Were there any challenges during the shipping process and how were they managed by JCV Shipping?
The current global market situation is a constant challenge due to ongoing events, and JCV Shipping is always there to provide solutions.
Would you recommend JCV Shipping to other companies? Why?
I would definitely recommend JCV Shipping to other companies. The main reasons are the professionalism of the service and the close relationship they have with their customers.
Is there anything else you would like to add about your overall experience with JCV Shipping?
Our experience with JCV Shipping has been excellent. They provided us with great support at the start of our company’s internationalisation process, and we are very satisfied with their service. We highly value the sense of closeness they convey, as well as their efficiency and problem-solving approach in addressing any queries we may have.
Javier Visa Romero
Logistics Manager
